Cerberus Helpdesk .::. by WebGroup Media, LLC -- Helpdesk, Email Management, Trouble Ticket System, Customer Relationship Management

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Server Requirements

OS X, Linux, BSD, or Windows. (64-bit recommended)
Apache, Nginx, or IIS
PHP 5.2, or newer, with these extensions:
- Required: dom, gd, imap, json, mailparse, mbstring, mysql, spl
- Recommended: memcache, xcache
MySQL 5.0 or newer

Browser Requirements

Firefox 3.x+ (recommended), Chrome 5.x+, Safari 4.x+, or Internet Explorer 8.x+ (not recommended)

Confused or stuck on the requirements?

If your current server or host can't meet the requirements, or you don't want to hassle with figuring things out, consider Cerb5 On-Demand. We'll handle the installation, hardware, upgrades, maintenance, performance tuning, troubleshooting, monitoring, local backups, twice weekly off-site backups to a redundant storage "cloud"; and we'll provide personal support by e-mail, chat, or phone.

Quick Start

Download 5.1.0 (Stable) (6.7MB .ZIP)
Extract the ZIP file into your website's filesystem.
Set permissions (Linux, Mac OS X, BSD, Solaris):
chown -R apache:apache *
chmod -R 0774 storage/
Copy the .htaccess-dist to .htaccess (Apache only)
Create a database and user:
mysql> CREATE DATABASE cerb5 CHARACTER SET utf8;
mysql> GRANT ALL PRIVILEGES ON cerb5.* TO user@localhost IDENTIFIED BY 'password';
Open http://www.example.com/cerb5/ in your browser and complete the guided installation process.
Read our notes on helpdesk security.
Read the Quick Start Guide to get the most out of your new Cerb5 installation.

Stuck? Try the detailed installation instructions.
Upgrading? Read the Subversion upgrade instructions.

Installation Walkthrough Video

This is a narrated walkthrough of the web-based installer, which explains the basic details you need to know to get started.

Legacy Downloads

Looking for older versions? Visit the project archives.

Cerb5 Blog