Cerberus Helpdesk .::. by WebGroup Media, LLC -- Helpdesk, Email Management, Trouble Ticket System, Customer Relationship Management

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Requirements

PHP 5.2 or newer
- IMAP (extension)
- mbstring (extension)
- Mailparse (extension)
- memory_limit >= 16M (php.ini)
- file_uploads = On (php.ini)
MySQL 4.1 or newer

Confused or stuck on the requirements?

If your current server or host can't meet the requirements, or you don't want to hassle with figuring things out, consider Cerb4 On-Demand. We'll handle the installation, hardware, upgrades, maintenance, performance tuning, troubleshooting, monitoring, local backups, twice weekly off-site backups to a redundant storage "cloud"; and we'll provide personal support by e-mail, chat, or phone.

Quick Start

Download 4.x Latest Release (7.5MB .ZIP)
Extract the ZIP file into your website's filesystem.
Set permissions (Linux, MacOSX, BSD, Solaris):
chown -R apache:apache *
chmod -R 0774 storage/
Copy the .htaccess-dist to .htaccess (Apache only)
Create a database and user:
mysql> CREATE DATABASE cerb4 CHARACTER SET utf8;
mysql> GRANT ALL PRIVILEGES ON cerb4.* TO user@localhost IDENTIFIED BY 'password';
Open http://www.example.com/cerb4/ in your browser and complete the guided installation process.
Read our notes on helpdesk security.
Read the Quick Start Guide to get the most out of your new Cerb4 installation.

Stuck? Try the detailed installation instructions.
Upgrading? Read the Subversion upgrade instructions.

Installation Walkthrough Video

This is a narrated walkthrough of the web-based installer, which explains the basic details you need to know to get started.

Legacy Downloads

Looking for older versions? Visit the project archives.

Cerb4 Blog