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Support Center
URL: http://www.cerberusweb.com/support/If you need to send us a direct e-mail, you can do so using our Support Center. This is usually your best option if the topic of your conversation should remain private -- for example, to resolve your issue you need to share some personal information about your helpdesk or configuration. If you're just asking general questions, you should try the Forums first, since another community member may have an answer for you quicker than an official developer. Wiki (Documentation)
URL: http://wiki.cerb5.com/Volume: Low (a couple articles or edits per day) The wiki is the closest thing we have to official documentation. If you sign up for an account you'll be able to add your tips, tricks, and experiences with the rest of the community. You can watch wiki edits via RSS: http://wiki.cerb5.com/wiki/Special:Recentchanges (click 'RSS' at the bottom of the left sidebar) And here's the handbook of how to write in wiki markup: http://meta.wikimedia.org/wiki/Help:Contents Town Hall (Live Chat)
URL: http://www.cerberusweb.com/chatDuring the day, we almost always have at least one official member of the Cerb5 team in our Town Hall live chat room. You can instant message using your browser without any special software. Rather than being one-to-one, our conversations are open to everyone. You can usually spot an official project member because their name ends with '@WGM', such as Jeff@WGM. Be forewarned that there's no visible distinction between guests and developers. You shouldn't divulge any private information in Town Hall because anyone can read it. Forums
URL: http://forums.cerb4.com/Volume: Medium (a couple dozen posts per day, but no need to read everything) The forums are the most collaborative of the community resources. This is where the developers and users meet to discuss:
Blog
URL: http://www.cerb4.com/blog/Volume: Low (a few posts per week) The blog is our primary channel for sharing:
Project Development Portal
URL: http://wgmdev.com/jira/browse/CHDVolume: Low (a couple new issues per day) This is the best place to file feature requests or bug reports. We'll accept feedback in any channel, but most of it ends up here. Sign up for an account in the project portal to add your vote to issues you care about, or to receive updates when 'watched' issues have progress. Facebook
URL: http://www.facebook.com/cerb5Volume: Low (a couple posts per week) We use Facebook to share our daily goals and progress in real-time. If you want to be among the first people to see things as they're being built, and occasionally get a sneak peek not announced anywhere else, then log in (or sign up) and become a fan on our Cerb5 page. LinkedIn
URL: http://www.linkedin.com/groups?mostPopular=&gid=3317589Volume: Low (a couple posts per week) If you use LinkedIn you can add yourself to our group to receive project updates and network with other Cerb5 users. The following WebGroup Media staffers also have active LinkedIn profiles:
Twitter
URL: http://twitter.com/cerb5Volume: Low (a couple tweets per week) Twitter automatically syndicates our posts on Facebook and the blog. Training Videos
URL: http://vimeo.com/channels/cerb4URL: http://www.youtube.com/webgroupmedia We have a collection of videos shared on Vimeo and YouTube. Follow along as our developers walk you through:
Google Custom Search Engine
URL: http://tr.im/cerb4searchWe have a lot of resources, huh? Using the link above you can use our custom Google Search Engine to search through everything from a single place. This should be your default starting point when you have questions or are troubleshooting. Contact Us
WebGroup Media LLC.
451 W. Lambert Rd, Suite #201 Brea, California 92821 USA +1.714.671.9090 General Support: support@webgroupmedia.com Sales: sales@webgroupmedia.com Billing: billing@webgroupmedia.com |
Cerberus Helpdesk™ is © Copyright 2002-2010 by WebGroup Media LLC.
WebGroup Media LLC. • 451 W. Lambert Rd. Suite #201, Brea, California 92821 USA • +1.714.671.9090