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What is Cerb5?
Cerb5 is a fast and flexible CRM toolkit. Remember anything about anybody, deftly reply to an e-mail flood, quarantine spam, capture organic feedback, track time, flag opportunities, share tasks, and otherwise collaborate efficiently. Built for one-person startups through Fortune 500 giants.

We believe in commercial open source.

  • We've never felt entirely comfortable with tools that hide their source code; so we share 100% of ours. Our GitHub and Subversion repositories are world-readable.
  • There will always be people who bypass the license, steal code, or copycat concepts. We're not going to be paranoid about it and mistrust everyone.
  • Our industrious community shares thousands of extra eyes and minds; shoddy work wouldn't make it past their scrutiny.
  • If people have to be forced into financially supporting our work then we went very wrong somewhere.

We believe in agile development.

  • We're not interested in holding back useful improvements for months just to have a more marketable announcement.
  • Every few weeks we publish updates based on community feedback.
  • We don't want to make hostages out of bug fixes and usability tweaks. We won't charge you for them.
  • All of our development and planning tools are open to the community.

We believe in platforms and toolkits.

  • There are thousands of competing projects that are only interested in solving simple problems. We pick up where they left off.
  • We don't want to build schizophrenic software that forces everyone's opinions on everyone else.
  • We want you to see our work as a great starting point for the solution you've always wanted. We'll help you add the finishing touches.
  • People are used to asking what software wants them to do. We believe in taking the time to retrain people that they should be in control.
  • It's rewarding to see people using our tools to solve problems we never anticipated in creative ways that we never thought of.

We believe software is art.

  • Encyclopedia Britannica defines art as "A visual object or experience consciously created through an expression of skill or imagination."
  • We feel so many other projects think art means "indulging fads with shiny interfaces".
  • Subtle beauty is important, but it looks like clown makeup when aesthetics try to hide a lack of depth: usability, flexibility, stability, scalability, and maintainability.

We've worked with over 18,979 organizations:
"When ThinkGeek started using Cerberus we soon realized how much wasted time we had spent dealing with conventional email clients. We became so efficient with our email customer relations using Cerberus that we started to get more work done elsewhere in the organization. No kidding! It's so easy to setup, maintain and use that we simply cannot imagine what life was like pre-cerberus. This isn't a TV Commercial, Cerberus works!"
- Willie, ThinkGeek
Latest Release: 5.1.0 (August 23 2010)
Latest Releases
5.1.0 (Stable)
What's New?
How to Upgrade
Quick Start Guide
Cerb5 (On-Site)
add seats as you go
90 days of feature updates
50% off if you bought Cerb41
$100 per seat
$2500 (unlimited) 		Cerb5 (On-Site) Updates
get and stay current
optional; as desired
$250 for 90 days
$450 for 6 months
$800 for 1 year 		Cerb5 (On-Demand)
software as a service
1GB storage per seat
includes all updates
$10/seat/mo1
Seats determine the maximum number of simultaneous workers using the software (for example, a day shift of 5 workers and a night shift of 5 workers can share the same 5 seats, because they don't use them at the same time). Seats are a one-time cost, and you may add more at any time by simply paying the difference. Your initial purchase includes 90 days of feature updates, and all maintenance updates for your licensed versions. After your first 90 days, you may upgrade to any future version for a flat cost of $250, which also includes 90 more days of future updates. This accountability ensures that we focus the majority of our energy on the feedback of existing users and partners. Your purchase is a beginning, not an end; as part of the Cerb5 community you'll have the opportunity to help steer the project based on your needs.

1 Special offers: The 50% discount for Cerb4-to-Cerb5 upgrades will expire on October 22 2010 (6 months after the 5.0 release). The introductory rate of $10/seat for Cerb5 On-Demand will return to $20/seat on October 1 2010; and any seats purchased before that date will continue to bill at $10/seat until you terminate the service.

Don't let your budget stop you from taking control of your team's inbox. Discounts are available for educational institutions, registered charities, established open source projects, and cash-strapped small companies. Contact us!
What's the outcome of our philosophy?

Build your own productivity H.Q.


With Cerb5 you can create as many personalized workspaces as you want. Each workspace can contain customized lists of anything in the helpdesk (e.g. tasks, tickets, contacts, opportunities, notifications), with your desired output, and filtered to exactly what you're interested in.

Seamlessly track your own data


We've built Cerb5 with very few assumptions; and instead we've made it really easy for you to expand on our work by tracking your custom data with every advantage the system gives to our defaults. Your own data can become search filters, columns in lists on workspaces, criterion, or actions on automated mail filtering, etc.

Automate monotonous replies


You can save yourself a lot of grunt work with snippets. Snippets are fragments of text that go far beyond "copy & paste". They are context-aware; if you're writing e-mail then a snippet can automatically insert anything Cerb5 knows about the sender, their company, the ticket, its assignee, yourself, etc. (including any of your custom fields). You can use snippets almost everywhere: in e-mail responses, auto-replies, signatures, broadcasts, and more.

Personally respond to a crowd


There will be times where you need to send the same e-mail to several people concurrently, while keeping those conversations separate (i.e. you can't just Cc/Bcc everyone). With Cerb5 you can broadcast compose or reply to any list of e-mail addresses or ticket conversations. Broadcasts can also use snippets to personalize each message, and we've provided the ability to test your reply against random samples from your mailing list so you can be confident about generated message in all situations.

Share your progress


Most e-mail software provides the ability to save a 'draft' so you can resume your progress later. Cerb5 takes the concept further by sharing your drafts in real-time with the other members of your team. Cerb5 makes your drafts a part of the conversation timeline. This helps prevent duplicate replies, but it's also incredibly helpful for training and proofreading. If you'd like somebody else to look over your message before you send it to a customer, they just need to view the same ticket.

Route mail based on anything


Over the years we've heard it all: teams wanting to route their mail based on customer timezone, region, SLA, language, products, industry, account manager, or hundreds of other things. With Cerb5 you can route mail based on any of your custom data on tickets, senders, or sender organizations; and you can automatically set new custom fields on matching messages.

That's just the beginning. Take a tour »

Cerb5 is constantly being improved from community feedback. Share your thoughts!


WebGroup Media, LLC. (WGM) is a commercial open source company that has been reliably leading and supporting the community development of Cerberus Helpdesk for over eight years. We're lean, profitable, and organically-bootstrapped. We don't hide our source code or development process; as bits and bytes are less valuable than experience and collaborative relationships. We invite you to help steer the project by candidly sharing your thoughts and ideas.
Cerb5 Blog

Cerberus Helpdesk™ is © Copyright 2002-2010 by WebGroup Media LLC.
WebGroup Media LLC. • 451 W. Lambert Rd. Suite #201, Brea, California 92821 USA • +1.714.671.9090