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What is Cerb5?
Cerb5 is a fast and flexible toolkit built for web-based collaboration and workflow automation. Remember anything about anyone, collaborate from anywhere, deftly reply to an email flood, automate, stay informed, capture feedback, track time, flag opportunities, remember tasks, share expert knowledge, and otherwise execute efficiently.

We believe in commercial open source.

  • We've never felt entirely comfortable with tools that hide their source code; so we share 100% of ours. Our GitHub and Subversion repositories are world-readable.
  • There will always be people who bypass the license, steal code, or copycat concepts. We're not going to be paranoid about it and mistrust everyone.
  • Our industrious community shares thousands of extra eyes and minds; shoddy work wouldn't make it past their scrutiny.
  • If people have to be forced into financially supporting our work then we went very wrong somewhere.

We believe in agile development.

  • We're not interested in holding back useful improvements for months just to have a more marketable announcement.
  • Every few weeks we publish updates based on community feedback.
  • We don't want to make hostages out of bug fixes and usability tweaks. We won't charge you for them.
  • All of our development and planning tools are open to the community.

We believe in platforms and toolkits.

  • There are thousands of competing projects that are only interested in solving simple problems. We pick up where they left off.
  • We don't want to build schizophrenic software that forces everyone's opinions on everyone else.
  • We want you to see our work as a great starting point for the solution you've always wanted. We'll help you add the finishing touches.
  • People are used to asking what software wants them to do. We believe in taking the time to retrain people that they should be in control.
  • It's rewarding to see people using our tools to solve problems we never anticipated in creative ways that we never thought of.

We believe software is art.

  • Encyclopedia Britannica defines art as "A visual object or experience consciously created through an expression of skill or imagination."
  • We feel so many other projects think art means "indulging fads with shiny interfaces".
  • Subtle beauty is important, but it looks like clown makeup when aesthetics try to hide a lack of depth: usability, flexibility, stability, scalability, and maintainability.

We've worked with over 18,979 organizations:
"Having gone through more ticket and email management systems than you can shake a stick at, we finally found Cerberus. We process hundreds of tickets per day, and found that Cerberus allows us to delegate these tickets/emails in such a way that it literally cut down our staff members' required manual input by at least 30%. I can not say enough about Cerberus that would do it justice. It is quite simply a god-send for a company such as ours..."
- Simon O'Rourke, CEO, EIRCA Internet Solutions
Latest Release: 5.7.1 (January 25, 2011)
Latest Releases
5.7.1 (Stable)
What's New?
How to Upgrade
Quick Start Guide
On-Site Licenses
  • add seats as you go
  • 12 months of upgrades
$675 for 5 seats
$1295 for 10 seats
$2495 for 20 seats
On-Demand Subscription
  • software as a service
  • 2GB storage per seat
  • includes all future updates
$25/month per seat
Seats determine the maximum number of simultaneous workers using the software. For example, a day shift of 5 workers and a night shift of 5 workers can share the same 5 seats because they don't use them at the same time.

Don't let your budget stop you from taking control of your team's inbox. Discounts are available for educational institutions, registered charities, established open source projects, and cash-strapped small companies. Contact us!
With a 10 year project history, we've pioneered many innovations in web-based collaboration:

Employ Virtual Attendants


Virtual Attendants provide you with incredibly flexible and easy to configure business automation. Attendants can be instructed to do anything workers can do by creating custom behavior on events. Virtual Attendants can also schedule behavior in the future; for example: to remind you about something, to ping a sales lead, or to ensure that customers are receiving prompt service (especially if you've promised them as much with an SLA). For even more efficiency, Virtual Attendants can also be used like macros -- repeating any number of frequently performed actions with a single click.

Build your own productivity H.Q.


With Cerb5 you can create as many personalized workspaces as you want. Each workspace can contain customized lists of anything in the helpdesk (e.g. tasks, tickets, contacts, opportunities, notifications), with your desired output, and filtered to exactly what you're interested in. A workspace can also be shared between multiple workers.

Stay informed about everything


Your workers can now 'follow' any kind of record (like conversations or tasks) in the same way that they're already used to from social networks like Twitter or Facebook. When something new happens on a record that they're watching, they will receive an instant notification about it. As a manager, you're also able to watch the tasks you assign to your team so you can be notified as soon as they've been completed.

Seamlessly track your own data


We've built Cerb5 with very few assumptions; and instead we've made it really easy for you to expand on our work by tracking your custom data with every advantage the system gives to our defaults. Your own data can become search filters, columns in lists on workspaces, criterion, or actions on automated mail filtering, etc.

Automate monotonous replies


You can save yourself a lot of grunt work with snippets. Snippets are fragments of text that go far beyond "copy & paste". They are context-aware; if you're writing e-mail then a snippet can automatically insert anything Cerb5 knows about the sender, their company, the ticket, its assignee, yourself, etc. (including any of your custom fields). You can use snippets almost everywhere: in e-mail responses, auto-replies, signatures, broadcasts, and more.

Personally respond to a crowd


There will be times where you need to send the same e-mail to several people concurrently, while keeping those conversations separate (i.e. you can't just Cc/Bcc everyone). With Cerb5 you can broadcast compose or reply to any list of e-mail addresses or ticket conversations. Broadcasts can also use snippets to personalize each message, and we've provided the ability to test your reply against random samples from your mailing list so you can be confident about generated message in all situations.

Share your progress


Most e-mail software provides the ability to save a 'draft' so you can resume your progress later. Cerb5 takes the concept further by sharing your drafts in real-time with the other members of your team. Cerb5 makes your drafts a part of the conversation timeline. This helps prevent duplicate replies, but it's also incredibly helpful for training and proofreading. If you'd like somebody else to look over your message before you send it to a customer, they just need to view the same ticket.

Route mail based on anything


Over the years we've heard it all: teams wanting to route their mail based on customer timezone, region, SLA, language, products, industry, account manager, or hundreds of other things. With Cerb5 you can route mail based on any of your custom data on tickets, senders, or sender organizations; and you can automatically set new custom fields on matching messages.

Evaluate Cerb5 with a free 14 day trial!

We'll handle scaling, monitoring, upgrades, and backups, so you can focus on what you do best.

http://.cerb5.com/

Cerb5 is constantly being improved based on community feedback. Share your thoughts!


WebGroup Media, LLC. (WGM) is a commercial open source company that was founded in April 2002 to build web-based enterprise collaboration software. We're lean, profitable, and organically-bootstrapped. We share 100% of our source code due to our fundamental belief that bits and bytes have less value than experience and long-term, mutually advantageous relationships. Our client list is international and spans most industries, including governments, advocacy groups, political campaigns, educational institutions, charities, and businesses of all sizes.

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