What happened to ticket flagging in Cerb4?

The replacement for "flagging" in Cerb4 is the Last/Next Worker/Action system.

Last Action: New Ticket, Customer Reply, Worker Reply
Next Action: What needs to happen to advance it?
Last Worker: Who acted last on the worker side?
Next Worker: Who should act next?

If you set a Next Worker on the ticket (which you can do from Preview, Display->Properties or the Reply page) then other workers should be sufficiently protected from double replies.

This also lets you assign work to other people, and filter to-do work by a specific person or just anything unassigned.

We'll probably still add some functionality for more proactive warning when two or more workers are on the same ticket and one of them is already replying.

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