KB Import fails with "Input is not proper UTF-8" message

If your KB import fails as improper UTF-8, it's possible that come of your articles contain invalid, Microsoft-specific, characters.

The first line of the warning (you may need to turn on display_errors in your php.ini file) should tell you what line number in the source xml to find the first problem at. Select that character and do a search and replace on all like characters. You may have to repeat this process a few times, as there are several common MS characters that will break the import:
left double quote (replace with ")
right double quote (replace with ")
right single quote (replace with ')
ellipsis (replace with ...)

Search
»

Article Tools
Print