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On-Site License Pricing:
(on your server, no expiration, 100% source code)
FREE - 3 workers with some limitations SmallBiz/Edu - First 3 workers for $99, then +$50/worker Corporate/Gov - First 3 workers for $199, then +$75/worker |
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"The Cerberus helpdesk system completely surpassed our expectations. The product is extremely well built and powerful. Even after handling over 145,800 tickets the helpdesk continues to fly and provide everything we've ever required in a helpdesk system." - Robert D., Security Technician, ImHosted.com (2004) |
Build your own productivity H.Q. With Cerb4 you can create as many personalized workspaces as you want. Each workspace can contain customized lists of anything in the helpdesk (tasks, tickets, contacts, etc), with your desired output, and filtered to exactly what you're interested in. |
Seamlessly track your own data We've built Cerb4 with very few assumptions; and instead we've made it really easy for you to expand on our work by tracking your custom data with every advantage the system gives to our defaults. Your own data can become search filters, columns in lists on workspaces, criterion or actions on automated mail filtering, etc. |
Route mail based on anything Over the years we've heard it all: teams wanting to route their mail based on customer timezone, region, SLA, language, products, industry, account manager, or hundreds of other things. With Cerb4 you can route mail based on any of your custom data on tickets, senders, or sender organizations; and you can automatically set new custom fields on matching messages. |
Capture feedback as it happens Why allow yourself to get distracted and bury great ideas in your e-mail history? Capture valuable feedback in seconds by highlighting it and clicking a button. Track testimonials, exit surveys, and more. Use this feedback in your decision-making. |
Tune functionality with plugins Our pluggable design helps you make Cerb4 as simple or heavy-duty as you need it to be. |
Designed for high performance With 7 years of full-time attention to e-mail management we've had a chance to optimize, optimize, optimize. Scale to millions of messages without requiring a dedicated server. |
| See what else Cerb4 can do for you with the screenshot tour » | |
 Follow our updates on Twitter: Cerb4 (Project Updates) Jeff Standen (Chief of R&D) |
WebGroup Media, LLC. (WGM) has been collaborating on Cerberus Helpdesk for over seven years. We're lean, profitable, organically-bootstrapped, and carry no long-term debt or outside funding.
Partnership: We're a small, passionate company. When you work with us, you're always talking to decision makers. Innovation: We're a company of full-time, battle-tested support and development teams that aren't interested in cloning and rebranding ideas from other projects; we want to take innovative risks to raise the bar on software usability and simplicity, with our successes and failures judged by the user community rather than our accountant. Source Code: Even our free versions come with source code. Business users are trusted to respect the software license, and are encouraged to make and share changes with the rest of the community. Cerb4 carries this collaboration to a new extreme by providing an application development framework (Devblocks) with a vastly simplified process for the creation of plugins and custom functionality. Free Versions: We believe a working application that you can personalize is the best demo we can give you. We don't hide our software behind marketing signup forms. We don't hold major functionality hostage. Cost: Most of our projects are commercial open source software -- with as much energy as possible spent working to further open source collaborative ideals, while still being able to pay rent and feed our families. In exchange you can count on a dedicated support and development partner standing behind the software and incubating the best feedback. |
Cerberus Helpdesk™ is © Copyright 2002-2009 by WebGroup Media LLC.
WebGroup Media LLC. • 451 W. Lambert Rd. Suite #201, Brea, California 92821 USA • +1.714.671.9090