WebGroup Media LLC ("WGM") is a commercial open source company that has been leading and supporting the community development of Cerberus Helpdesk (Cerb5) since January 2002. In connection with this business, we operate the cerberusweb.com project website, as well as an On-Demand ("software as a service") network of applications hosted by subscription as subdomains of cerb5.com.

It is WGM's policy to respect your privacy regarding any information we may collect while operating our websites and services. We do not sell any personally-identifiable information or data stored by On-Demand services to third-parties. We do not directly share your information with third-parties without explicit permission except to comply with the law or to provide necessary infrastructure in connection with the services you request; however, there is some passive risk of exposure to third-party access inherent in web-based services that is outlined in detail below. We do our best to mitigate and minimize these risks on your behalf.

Our full privacy policy can be found here.

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• How do I pay my invoice for our On Demand service?
• Switching to the new Subversion repository hosted by GitHub
• Installing and configuring the Twilio plugin
• Sending scheduled reminders to your mobile phone using Virtual Attendants and Twilio
• Creating an automated dispatcher using Virtual Attendants
• The benefits and drawbacks of self-assignment vs. dispatching
• Deploying Cerb5 on a Linode virtual server in about 5 minutes
• Automatically discovering and merging duplicate organizations in the address book
• Checking the integrity of attachments between the database and file system
• What are the major differences and improvements between Cerb4 and Cerb5?
• Using LDAP to authenticate client and worker logins based on an existing directory of contacts
• Adding Contact Situations to the Support Center
• Integrating the DISQUS comments platform with knowledgebase articles in the Support Center
• Tracking worker performance using profiles, subtotals, and the Activity Log
• Viewing sent messages like a traditional email client
• Customizing the Support Center logo and color scheme
• What is the privacy policy for Cerb5 and On-Demand services?
• Switching a Cerb5 installation from Subversion to Git
• Upgrading to the latest stable version of Cerb5 using Git
• Integrating Facebook comments with knowledgebase articles in the Support Center
• Setting up a Cerb5 local development environment
• Automatically closing conversations that wait too long for a contact reply
• Scheduling reminders about anything using Virtual Attendants
• Enforcing Service Level Agreements (SLAs) with Virtual Attendants and scheduled behavior
• Automatically refreshing pages using popular browser plugins