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We believe in commercial open source.

  • We've never felt entirely comfortable with tools that hide their source code; so we share 100% of ours. Our GitHub and Subversion repositories are world-readable.
  • There will always be people who bypass the license, steal code, or copycat concepts. We're not going to be paranoid about it and mistrust everyone.
  • Our industrious community shares thousands of extra eyes and minds; shoddy work wouldn't make it past their scrutiny.
  • If people have to be forced into financially supporting our work then we went very wrong somewhere.

We believe in agile development.

  • We're not interested in holding back useful improvements for months just to have a more marketable announcement.
  • Every few weeks we publish updates based on community feedback.
  • We don't want to make hostages out of bug fixes and usability tweaks. We won't charge you for them.
  • All of our development and planning tools are open to the community.

We believe in platforms and toolkits.

  • There are thousands of competing projects that are only interested in solving simple problems. We pick up where they left off.
  • We don't want to build schizophrenic software that forces everyone's opinions on everyone else.
  • We want you to see our work as a great starting point for the solution you've always wanted. We'll help you add the finishing touches.
  • People are used to asking what software wants them to do. We believe in taking the time to retrain people that they should be in control.
  • It's rewarding to see people using our tools to solve problems we never anticipated in creative ways that we never thought of.

We believe software is art.

  • Encyclopedia Britannica defines art as "A visual object or experience consciously created through an expression of skill or imagination."
  • We feel so many other projects think art means "indulging fads with shiny interfaces".
  • Subtle beauty is important, but it looks like clown makeup when aesthetics try to hide a lack of depth: usability, flexibility, stability, scalability, and maintainability.

We've worked with over 18,979 organizations:
"Miditech.com has been in the hosting business since 1996. Since setting up with Cerberus Support Center 4.0 we have improved our customer relationships and solidified the fact that we believe service is everything for our customers. Great job on 4.0 and the new features you are working on is pure icing on the cake. I recommend your new version 4.0 to anyone and I will be sending you future business through my growing reseller network. Keep up the great work!"
- Don Gerrity, Miditech.com
Latest Release: 4.3.1 (December 4 2009)
Latest Release
4.3.1 Build 951 (Stable)
QA tested on December 4 2009
What's New?
How to Upgrade
Quick Start Guide
Community
3 workers
Free 		Single
+1 worker
$99 		5-Pack
+5 workers
$375 		Corporate
unlimited workers
$1500 		On-Demand
variable workers
from $45/mo
* Don't let your budget stop you from taking control of your team's inbox. Discounts -- including free licenses with higher worker limits -- are available for educational institutions, registered charities, established open source projects, and cash-strapped small companies. Contact us!
What's the outcome of our philosophy?

Build your own productivity H.Q.


With Cerb4 you can create as many personalized workspaces as you want. Each workspace can contain customized lists of anything in the helpdesk (tasks, tickets, contacts, etc), with your desired output, and filtered to exactly what you're interested in.

Seamlessly track your own data


We've built Cerb4 with very few assumptions; and instead we've made it really easy for you to expand on our work by tracking your custom data with every advantage the system gives to our defaults. Your own data can become search filters, columns in lists on workspaces, criterion or actions on automated mail filtering, etc.

Route mail based on anything


Over the years we've heard it all: teams wanting to route their mail based on customer timezone, region, SLA, language, products, industry, account manager, or hundreds of other things. With Cerb4 you can route mail based on any of your custom data on tickets, senders, or sender organizations; and you can automatically set new custom fields on matching messages.

Capture feedback as it happens


Why allow yourself to get distracted and bury great ideas in your e-mail history? Capture valuable feedback in seconds by highlighting it and clicking a button. Track testimonials, exit surveys, and more. Use this feedback in your decision-making.

Tune functionality with plugins


Our pluggable design helps you make Cerb4 as simple or heavy-duty as you need it to be.

Designed for high performance


With 7 years of full-time attention to e-mail management we've had a chance to optimize, optimize, optimize. Scale to millions of messages without requiring a dedicated server.

That's just the beginning. Take a tour »

Cerb4 is constantly being improved from community feedback. Share your thoughts!


WebGroup Media, LLC. (WGM) is a commercial open source company that has been reliably leading and supporting the community development of Cerberus Helpdesk for over seven and a half years. We're lean, profitable, and organically-bootstrapped. We don't hide our source code or development process; as bits and bytes are less valuable than experience and collaborative relationships. We invite you to help steer the project by candidly sharing your thoughts and ideas.
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Cerberus Helpdesk™ is © Copyright 2002-2009 by WebGroup Media LLC.
WebGroup Media LLC. • 451 W. Lambert Rd. Suite #201, Brea, California 92821 USA • +1.714.671.9090