Cerb5 is a toolkit; and in that spirit, there is "some assembly required" to get the exact solution you want -- something that integrates with the rest of your tools, and behaves according to your own business logic and workflow style.

Given enough time, most of the great ideas proposed by the community will be implemented in future updates; but you may find yourself waiting for weeks or months, because thousands of other people have their own suggestions too. We generally can't follow individual voices; we have to look for patterns in the things people ask for.

You can bypass the waiting, and the need for a consensus, by hiring us to build your finishing touches immediately. Your feedback will jump to the top of the pile. Even if you want something that won't be useful to the general community, we can build a plugin to personalize the software just for you.

• Most technical services: $25 per 30 minutes ($50 per hour)
• Software development: $50 per 30 minutes ($100 per hour)
• Interactive training: $75 per hour

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• Switching to the new Subversion repository hosted by GitHub
• Installing and configuring the Twilio plugin
• Sending scheduled reminders to your mobile phone using Virtual Attendants and Twilio
• Creating an automated dispatcher using Virtual Attendants
• The benefits and drawbacks of self-assignment vs. dispatching
• Deploying Cerb5 on a Linode virtual server in about 5 minutes
• Automatically discovering and merging duplicate organizations in the address book
• Checking the integrity of attachments between the database and file system
• What are the major differences and improvements between Cerb4 and Cerb5?
• Using LDAP to authenticate client and worker logins based on an existing directory of contacts
• Adding Contact Situations to the Support Center
• Integrating the DISQUS comments platform with knowledgebase articles in the Support Center
• Tracking worker performance using profiles, subtotals, and the Activity Log
• Viewing sent messages like a traditional email client
• Customizing the Support Center logo and color scheme
• What is the privacy policy for Cerb5 and On-Demand services?
• Switching a Cerb5 installation from Subversion to Git
• Upgrading to the latest stable version of Cerb5 using Git
• Integrating Facebook comments with knowledgebase articles in the Support Center
• Setting up a Cerb5 local development environment
• Automatically closing conversations that wait too long for a contact reply
• Scheduling reminders about anything using Virtual Attendants
• Enforcing Service Level Agreements (SLAs) with Virtual Attendants and scheduled behavior
• Automatically refreshing pages using popular browser plugins
• Useful custom field ideas for workflow, marketing, and segmentation