Cerb5 (Cerberus Helpdesk) - a fast and flexible toolkit built for web-based collaboration and workflow automation

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New Cerb5 Articles

Switching to the new Subversion repository hosted by GitHub
Installing and configuring the Twilio plugin
Sending scheduled reminders to your mobile phone using Virtual Attendants and Twilio
Creating an automated dispatcher using Virtual Attendants
The benefits and drawbacks of self-assignment vs. dispatching
Deploying Cerb5 on a Linode virtual server in about 5 minutes
Automatically discovering and merging duplicate organizations in the address book
Checking the integrity of attachments between the database and file system
What are the major differences and improvements between Cerb4 and Cerb5?
Using LDAP to authenticate client and worker logins based on an existing directory of contacts
Adding Contact Situations to the Support Center
Integrating the DISQUS comments platform with knowledgebase articles in the Support Center
Tracking worker performance using profiles, subtotals, and the Activity Log
Viewing sent messages like a traditional email client
Customizing the Support Center logo and color scheme
What is the privacy policy for Cerb5 and On-Demand services?
Switching a Cerb5 installation from Subversion to Git
Upgrading to the latest stable version of Cerb5 using Git
Integrating Facebook comments with knowledgebase articles in the Support Center
Setting up a Cerb5 local development environment
Automatically closing conversations that wait too long for a contact reply
Scheduling reminders about anything using Virtual Attendants
Enforcing Service Level Agreements (SLAs) with Virtual Attendants and scheduled behavior
Automatically refreshing pages using popular browser plugins
Useful custom field ideas for workflow, marketing, and segmentation

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