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Forum Announcements
Blog: More Pricing Tweaks (What a Bunch of Incrementalists!)
Here's a link to the blog post:
http://www.cerb4.com/blog/2008/05/06/more-pricing-tweaks-what-a-bunch-of-incrementalists/
Source: http://www.cerb4.com/forums/showthread.php?t=896&goto=newpost
4.0 Build 593 is the new stable build!
As promised, we're not going to play around with release announcements like "4.0.100" or "4.2" by withholding newly developed features to make more...
Source: http://www.cerb4.com/forums/showthread.php?t=895&goto=newpost
Debrief on the Partial Cerb4 Hosting Outage on April 28 2008
Around 1:30PM Pacific on Monday (April 28th 2008) we had one of our Cerb4 Hosted machines start writing garbage data all over its RAID drives. This...
Source: http://www.cerb4.com/forums/showthread.php?t=874&goto=newpost Knowledgebase Updates
How do I make my ticket lists auto-refresh every couple minutes?
Our development philosophy in Cerberus Helpdesk 4.0 is to keep the application cleaner, simpler and more intuitive by not implementing various tangential preferences when good alternatives already exist.The best way to automatically refresh a web page ...
Source: http://www.cerberusweb.com/kb/article/19
Does Cerberus Workstation exist in 4.0?
At the moment the Workstation concept isn't being translated to 4.0.
The major purpose of Workstation was to give us a place where we could
try alternate interfaces and concepts without drastically changing Cerb
3.x.
With Cerb 4.0 we were able to ...
Source: http://www.cerberusweb.com/kb/article/20
Help! My ticket masks are spelling suggestive/offensive words!
We haven't explicitly defined any "bad words" in the mask generation. Some humorous things have come up over the years. Really, anybody with an imagination is going to be able to interpret something the wrong way.
If anybody is that worried about ti...
Source: http://www.cerberusweb.com/kb/article/16
After updating, I see "Parse error: syntax error, unexpected T_SL in ... framework.config.php"
If you see the following error after you update from Subversion it usually means you had a conflict:Parse error: syntax error, unexpected T_SL in ... framework.config.phpConflicts are a situation where both your local copy of a file and the official ve...
Source: http://www.cerberusweb.com/kb/article/14
Is my helpdesk restricted to a specific domain or URL?
Our licensing is very liberal. Cerberus Helpdesk 4.0 is licensed to your company and is not tied to a specific server, piece of hardware or domain name.You may install the helpdesk on as many domains and servers as you desire as long as its for the us...
Source: http://www.cerberusweb.com/kb/article/8 |
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