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Forum Announcements
Forums/vBulletin Updated to the Latest Version
Alright! Apologies to the people who reported issues with the forums today as we finished migrations. We were a bit behind on patching vBulletin to...
Source: http://forums.cerb4.com//showthread.php?t=1130&goto=newpost
Blog: Build 642 is the new stable release
Build 642 has been released as the new stable release:
http://www.cerb4.com/blog/2008/06/25/40-build-642-is-the-new-stable-release/
Source: http://forums.cerb4.com//showthread.php?t=1086&goto=newpost
New Wiki URL
hey everybody, in an effort to consolidate our URL's so they're not all over the place, we've moved the wiki to a new location. The new URL is...
Source: http://forums.cerb4.com//showthread.php?t=1070&goto=newpost Knowledgebase Updates
How do I add my company logo to the top of the helpdesk?
To personalize your helpdesk, see the examples from the documentation:http://wiki.cerb4.com/wiki/Getting_Started#Personalizing_.28Logo.2FTitle.29...
Source: http://www.cerberusweb.com/kb/article/4
Parse process creating multiple copies of tickets
There's been a report that the Coldfusion Scheduler was doing something to the parse process that was resulting in incoming messages generating multiple identical tickets. ( http://www.cerb4.com/forums/showthread.php?p=5699 ) Use of a different cron i...
Source: http://www.cerberusweb.com/kb/article/42
How do I make my ticket lists auto-refresh every couple minutes?
Our development philosophy in Cerberus Helpdesk 4.0 is to keep the application cleaner, simpler and more intuitive by not implementing various tangential preferences when good alternatives already exist.The best way to automatically refresh a web page ...
Source: http://www.cerberusweb.com/kb/article/19
Does Cerberus Workstation exist in 4.0?
At the moment the Workstation concept isn't being translated to 4.0.
The major purpose of Workstation was to give us a place where we could
try alternate interfaces and concepts without drastically changing Cerb
3.x.
With Cerb 4.0 we were able to ...
Source: http://www.cerberusweb.com/kb/article/20
Help! My ticket masks are spelling suggestive/offensive words!
We haven't explicitly defined any "bad words" in the mask generation. Some humorous things have come up over the years. Really, anybody with an imagination is going to be able to interpret something the wrong way.
If anybody is that worried about ti...
Source: http://www.cerberusweb.com/kb/article/16 |
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