Logo
login: password:
register | forgot?

Knowledgebase

Help! My ticket masks are spelling suggestive/offensive words!


We haven't explicitly defined any "bad words" in the mask generation. Some humorous things have come up over the years. Really, anybody with an imagination is going to be able to interpret something the wrong way.

If anybody is that worried about ticket masks, we've made it really easy to modify the available letters for mask generation. The easiest thing to do about it would be eliminating vowels.

That reduces the standard mask pattern from 1.38 trillion combinations to 926 billion -- but hey, you'll live.

In the file /cerb4/api/Application.class.php, around line 472, change:
$letters = "ABCDEFGHIJKLMNPQRSTUVWXYZ";

to:
$letters = "BCDFGHJKLMNPQRSTVWXYZ";

Keywords: profanity, vulgar, swear, curse, rainbows, butterflies, gumdrops
Powered by Cerberus Helpdesk 4.0™