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KnowledgebaseWill I lose my Cerb4 configuration if I use the ImpEx migration tools?We've considered that people often like to do a bit of evaluation and experimentation before importing their real data. The ImpEx migration tools imports tickets, KB articles, contact addresses, contact orgs, and workers as separate xml files; one for each record. We did it this way so things were atomized -- meaning you could play around all you want with Cerb4 and then bring the data in later without overwriting anything. Because it uses standard xml, that also mean you just have to write exporters from other systems and not importers. All imported objects are imported by the scheduler job "Background Importing and Synchronization". The ImpEx tools allow you to import your tickets into a separate group where you can sort them out later as you see fit. In this way the import process will not interfere with your Cerb4 configuration. For more details see http://wiki.cerb4.com/wiki/ImpEx:Cerb3Export |
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