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Ticket Overview counts don't match the number in the list


If you find yourself in a situation where your Overview page displays counts that just won't seem to match up to the ticket lists (like it *says* there are 4 messages in the Inbox, but none show up when you click on it), you may have an invalid Group Setting. In Group Setup -> Mail Settings, make sure you have a valid email address in the "Send replies as e-mail:" box. If you didn't have an email address there (say, you'd switched them), then fix the config, and use the mysql console to update the incorrect tickets in the database:

update ticket set first_wrote_address_id=[id of group reply address] where first_wrote_address_id=0 or last_wrote_address_id=0 and team_id=[id of group];
update ticket set last_wrote_address_id=[id of group reply address] where first_wrote_address_id=0 or last_wrote_address_id=0 and team_id=[id of group];
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