Introduction

This article provides instructions on how to relay all your notifications to your mobile phone using Virtual Attendants and the Twilio plugin.

Instructions

Installing the Twilio plugin

To install the Twilio plugin, follow these instructions.

Configuring your Virtual Attendant to send SMS notifications

1. Click on your name in the top right and select Virtual Attendant from the menu.
2. Under Create New Behavior choose New notification for me
3. Click the New notification for me bubble and select Add Action from the menu.
4. Set the title to "Send SMS notification" and under Add Action select Send SMS via Twilio.

5. Enter your mobile phone number and set the content to:

   Helpdesk: {{message|truncate(130)}}
   

   The |truncate(130) modifier will make sure the notification is never longer than the maximum SMS message size. Some mobile providers will deliver messages longer than this as multiple messages, and others will reject them.

6. Click the Save Changes button.
   

This will automatically relay each new notification to your mobile phone. If you want to send new notifications through SMS only in certain situations you can add a decision before the action and establish the conditions that must be met.

Keywords: text, sms, short message service