http://vimeo.com/channels/cerb4

http://www.youtube.com/webgroupmedia

Did you take the screenshot tour?

Have you seen the list of diverse companies using Cerberus Helpdesk?

Want to try out these features in the online demo?

Are you ready to get started?

• home
• tour
• videos
• clients
• pricing
• services
• download
• free trial
• help

• Switching to the new Subversion repository hosted by GitHub
• Installing and configuring the Twilio plugin
• Sending scheduled reminders to your mobile phone using Virtual Attendants and Twilio
• Creating an automated dispatcher using Virtual Attendants
• The benefits and drawbacks of self-assignment vs. dispatching
• Deploying Cerb5 on a Linode virtual server in about 5 minutes
• Automatically discovering and merging duplicate organizations in the address book
• Checking the integrity of attachments between the database and file system
• What are the major differences and improvements between Cerb4 and Cerb5?
• Using LDAP to authenticate client and worker logins based on an existing directory of contacts
• Adding Contact Situations to the Support Center
• Integrating the DISQUS comments platform with knowledgebase articles in the Support Center
• Tracking worker performance using profiles, subtotals, and the Activity Log
• Viewing sent messages like a traditional email client
• Customizing the Support Center logo and color scheme
• What is the privacy policy for Cerb5 and On-Demand services?
• Switching a Cerb5 installation from Subversion to Git
• Upgrading to the latest stable version of Cerb5 using Git
• Integrating Facebook comments with knowledgebase articles in the Support Center
• Setting up a Cerb5 local development environment
• Automatically closing conversations that wait too long for a contact reply
• Scheduling reminders about anything using Virtual Attendants
• Enforcing Service Level Agreements (SLAs) with Virtual Attendants and scheduled behavior
• Automatically refreshing pages using popular browser plugins
• Useful custom field ideas for workflow, marketing, and segmentation