Support Center Call: +1.714.671.9090 (USA)
What is Cerb?
Cerb is a fast and flexible platform for web-based collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate workflow, build shared workspaces, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.
Latest Version: 6.8.0 Release (September 17, 2014)
Latest Releases
6.8.0 (Stable)
What's New in 6.8?
How to Upgrade
Online Manual
On-Site License
$252
per seat
installed on your hardware
includes 1 year of priority support and software updates
your license will never expire for versions you've paid for
ideal for sensitive data and custom development
you need a web server with PHP 5.3+ and MySQL 5.0+
On-Demand
$25/month
per seat
hosted in the cloud
monthly subscription
try it free for two weeks
we'll handle the installation, scaling, monitoring, upgrades, and backups -- so you can focus on what you do best
all you need is a web browser and an email account
What are seats?
Seats determine the maximum number of workers that can use the software at the same time.

For example, a team of 30 workers that is evenly split into three shifts (e.g. morning, day, night) would only require a 10 seat license.

You aren't paying per worker account, so there isn't a penalty for inviting everyone to participate: full-time staff, part-time contributors, interns, temps, contractors, partners, and volunteers.
Cerb is the result of more than 12 years of continuous innovation in web-based collaboration:
We've worked with over 18,979 organizations:
"It's not every day that I get an opportunity to use such incredibly well thought-out and coded software as Cerberus. I've tried all of the open source helpdesk scripts and I can tell you that none of them even come close the Cerberus! I discovered Cerberus 4 when I decided (on a whim) to have another look at the Helpdesk script options-- it had been a while since the last time I had last stared with longing into the 'Kayako SupportSuite' pricing page (feeling sorry for myself). I found the Cerberus website through some web searching and was immediately impressed by the attractive design and wealth of information. I love the software and I'll probably be using for the rest of time. Very good job guys (and girls). I love you all."
- Ben Burgess, NXNET
About Us
Webgroup Media, LLC. (WGM) is a commercial open source company that was founded in April 2001 to build web-based enterprise collaboration software. We're lean, profitable, and organically-bootstrapped. We share 100% of our source code due to our fundamental belief that bits and bytes have less value than experience and long-term, mutually advantageous relationships. Our client list is international and spans most industries, including governments, advocacy groups, political campaigns, educational institutions, charities, and businesses of all sizes.

We believe in commercial open source.

  • We've never felt entirely comfortable with tools that hide their source code -- so we share 100% of ours. Our code repositories on GitHub are world-readable.
  • There will always be people who bypass the license, steal code, or copycat concepts. We're not going to be paranoid about it and mistrust everyone.
  • Our collaborative community shares thousands of extra eyes and minds; shoddy work wouldn't make it past their constructive scrutiny.
  • If people have to be forced into financially supporting our project then we went very wrong somewhere.

We believe in agile development.

  • We're not interested in withholding useful improvements merely to have a more marketable announcement.
  • We aim to publish updates every few weeks based on community feedback.
  • We don't want to make hostages out of bug fixes and usability tweaks. We won't charge you for them.
  • All of our development and planning tools are open to the community.

We believe in platforms and toolkits.

  • There are hundreds of competing projects that are only interested in solving simple problems. We pick up where they left off.
  • We don't want to build schizophrenic software that forces everyone's opinions on everyone else.
  • We want you to see our work as a great starting point for the solution you've always wanted. We'll help you add the finishing touches.
  • People are used to asking what software wants them to do. We believe in taking the time to show people how to take back control.
  • It's rewarding to see people using our tools to solve problems we never anticipated in creative ways that we never thought of.

We believe software is art.

  • Encyclopedia Britannica defines art as "A visual object or experience consciously created through an expression of skill or imagination."
  • We feel so many other projects think art means "indulging fads with shiny interfaces".
  • Subtle beauty is important, but it looks like clown makeup when aesthetics try to hide a lack of depth. We invest heavily in usability, flexibility, stability, scalability, and maintainability.

Try Cerb free for two weeks with no obligation

We'll handle the installation, scaling, monitoring, upgrades, maintenance, backups, and answer all of your questions -- so you can focus on what you already do best. You don't have to provide any payment information to get started. You are under no obligation to pay anything -- there are no contracts, no tricks, and no gimmicks. You can subscribe once you're confident that Cerb meets your needs.

https://.cerb.me/
New Cerb Articles

Cerb™, Cerberus Helpdesk™, Devblocks™, Apptendant™ © Copyright 2002-2014 by Webgroup Media LLC.
Webgroup Media LLC. • PO BOX 1206, Brea, California 92822 USA • +1.714.671.9090
software license | terms of service | privacy policy