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Sign up for Cerb5 On-Demand This is a risk-free, 2 week trial with no obligations. We'll handle scaling, monitoring, upgrades, and backups, so you can focus on what you do best. We want to make sure Cerb5 meets your needs. If you decide that the software isn't right for you then you will never receive an invoice. Organization: e.g. WebGroup Media, LLC. Contact Name: e.g. Jeff Standen Contact Email: e.g. jeff@example.com I prefer not to receive announcements by email about software updates. Contact Phone: (optional) e.g. 1.714.671.9090 Please call me to demonstrate the software. Preferred URL:1 http:// .cerb5.com/ What is the maximum number of workers that you expect to sign on at the same time? (seats) 2 Copy the text from the image: Create my helpdesk You will receive a welcome letter at the email address above within a few business hours. 1 This is your preferred URL for accessing your new hosted helpdesk on our servers. You may also use a DNS "CNAME" record to access your helpdesk using one of your own domains. In such a configuration, our URL will be a fail-safe if your IP changes or your DNS is offline. 2 The peak number of workers (e.g. executives, management, staff) capable of signing on at the same time is referred to as "seat count". Seats determine your billing rate, and may be increased or decreased in the future if your needs change. For example, if you have a day shift of 10 workers and a night shift of 5 workers, you only require 10 seats to handle the peak number of workers at any given time. There is no limit on the total number of worker accounts. Browser requirements: Firefox 3.x+ (recommended), Chrome 5.x+, Safari 4.x+, or Internet Explorer 8.x+ (not recommended)

home tour videos clients pricing services download free trial help New Cerb5 Articles Switching to the new Subversion repository hosted by GitHub Installing and configuring the Twilio plugin Sending scheduled reminders to your mobile phone using Virtual Attendants and Twilio Creating an automated dispatcher using Virtual Attendants The benefits and drawbacks of self-assignment vs. dispatching Deploying Cerb5 on a Linode virtual server in about 5 minutes Automatically discovering and merging duplicate organizations in the address book Checking the integrity of attachments between the database and file system What are the major differences and improvements between Cerb4 and Cerb5? Using LDAP to authenticate client and worker logins based on an existing directory of contacts Adding Contact Situations to the Support Center Integrating the DISQUS comments platform with knowledgebase articles in the Support Center Tracking worker performance using profiles, subtotals, and the Activity Log Viewing sent messages like a traditional email client Customizing the Support Center logo and color scheme What is the privacy policy for Cerb5 and On-Demand services? Switching a Cerb5 installation from Subversion to Git Upgrading to the latest stable version of Cerb5 using Git Integrating Facebook comments with knowledgebase articles in the Support Center Setting up a Cerb5 local development environment Automatically closing conversations that wait too long for a contact reply Scheduling reminders about anything using Virtual Attendants Enforcing Service Level Agreements (SLAs) with Virtual Attendants and scheduled behavior Automatically refreshing pages using popular browser plugins Useful custom field ideas for workflow, marketing, and segmentation Cerberus Helpdesk™ is © Copyright 2002-2012 by WebGroup Media LLC. WebGroup Media LLC. • 451 W. Lambert Rd. Suite #201, Brea, California 92821 USA • +1.714.671.9090 software license | terms of service | privacy policy